I recommend that you go to steelers.com and find the place where you can log on and change your email address. A few years ago, they sent out an email stating that the only way they will communicate with those on the list is by email now. You'll also get the emails for when they are in the playoffs and you'll get the code that you can use to purchase playoff tickets. If you never set up an account on steelers.com I think you will need your waiting list #. If you don't have that, you could probably call the office again and they should be able to help you out.